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Returns Policy

 

Any new item can be returned for a full refund or store credit within 14 days of delivery, or alternatively you can exchange your product within 14 days.  

IMPORTANT TIPS

To ensure a smooth return process, please inspect your watch or item as soon as it arrives. Before removing any tags/factory tape and before wearing it, ask yourself the following questions:

  • Is the item working perfectly?
  • Is it in good condition?

If your answer to either question is "no" then the watch or item must be repackaged immediately in order to be eligible for a return. Once it is worn or sized or the tags/factory tape has been removed, Tayroc will not accept the returned item.

What if you notice a mechanical problem after the watch or jewellery item has been sized and/or worn?

In such cases, Tayroc will do its best to repair or replace the item under our extensive two-year Tayroc Warranty.

In short, Tayroc cannot replace or refund a watch or jewellery item when:

  • The watch or jewellery item has been worn
  • The tags/factory tape has been removed
  • The product has been sized

Items in our sample sale can only be offered for an exchange or store credit. 

RETURNS SHIPPING?

In the un-likely circumstance you are not content with your purchase you may return the parcel to us in secure and protected packaging for a refund or exchange within the above guidelines.

WHAT DO I DO?

Please contact our customer support team here: Contact us or by emailing support@tayroc.com and a member of our team will arrange a returns booking for you.

Then ship the item back to us and await a quick response from our customer service team who will handle this with pleasure and process either the exchange or your refund.

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